What should be done if a client speaks a different language?

Using a professional interpreter is the best practice when a client speaks a different language. Professional interpreters are trained to convey messages accurately and impartially, ensuring that both the healthcare provider and the client receive clear and precise information. This is especially important in healthcare settings where misunderstandings can lead to serious consequences for patient safety and treatment outcomes.

Professional interpreters also understand medical terminology and cultural nuances, which enhances the quality of the communication. Their expertise allows them to handle sensitive topics carefully and maintain confidentiality, which is essential in a healthcare environment.

While using family members or colleagues who may speak the language might seem convenient, it can introduce biases or inaccuracies into the conversation. Family members may lack the necessary skills to interpret medical information accurately, and colleagues may not have the professional training needed for effective interpretation. Attempting to communicate through written instructions can also be problematic, as literacy levels and reading comprehension can vary greatly among individuals who speak different languages.

Utilizing a qualified professional interpreter not only upholds the standard of care but also respects the client's right to understand their health information fully.